Support with AnyDesk
We use the remote maintenance tool AnyDesk to help you quickly and easily with questions or problems. With this program, our support staff can temporarily access your screen and support you directly.
This is how you proceed:
Start AnyDesk
Click on the button below to download and start the AnyDesk client module. Installation is not required.Share your session number
After starting AnyDesk, you will be shown a nine-digit session number. Let us know this number by phone or e-mail so that we can establish a connection to your device.Confirm connection
As soon as we establish the connection, a security prompt appears on your screen. Confirm this so that we can help you further.
Security & data protection
- The connection will only take place with your consent.
- You can end the session at any time.
- We do not have access to your device without your permission.
 | Click here to start AnyDesk and get quick support. |
24/7 support with our AI chatbot
Do you need support? Our AI-supported chatbot is available around the clock to help you quickly and easily with questions about our products and support requests.
It’s as simple as that:
- Open the chatbot
Click on the chat icon at the bottom right of the page. - Ask your question
Enter what you are looking for, e.g. “My scanner no longer connects to the tablet. What can I do? “ - Get immediate help
The chatbot provides you with the right answer immediately or forwards you to the right contact person.
Try it out – you will often receive the solution to your problem in a matter of seconds! If you still need further assistance, our support team will of course continue to be at your disposal. 😊
FAQ
Scanner
How can I connect my Zebra scanner to my tablet?
We have created detailed instructions for this, which you can download via the following link:
Connecting and setting up the Zebra scanner (Win10 and Win11).pdf
How can I change the volume of the scanner signal?
On page 8 of the instructions, you will find data matrix codes that you can use to set the volume of the scanner’s beeps. You can download the instructions via the following link:
Connecting and setting up Zebra scanners (Win10 and Win11).pdf
The Zebra scanner no longer sends data to the explosives stock ledger.
A Windows update may cause the Bluetooth connection between the scanner and the tablet to be lost, even though the scanner is still present in the tablet’s Bluetooth settings. Remove the scanner from the Bluetooth settings (Remove device) and add it again. The setup and configuration can be found in the following instructions:
Connecting and setting up Zebra scanners (Win10 and Win11).pdf
Tablet
My tablet does not start, only a black screen is displayed.
In this case, the tablet must be sent to us. Please contact our support.
If you have concluded a maintenance contract, we will provide you with a replacement system free of charge for the duration of the repair.
How can I license my software?
If for any reason the license on your device is no longer valid, please contact our support. We will immediately assign you a new, valid license.
Explosives Stock Book
I would like to install version 2.0 on my tablet. What are the requirements for this?
Version 2.x of the explosives stock book has the following system requirements:
- Windows 10 or Windows 11
- 8 GB RAM
- 256 GB hard disk
- Bluetooth 4 or higher
The tablets we use (KALEO27) fully meet the requirements and can be updated from version 1.x to the new version 2.x without hesitation.
Is the migration from version 1.x to the new version 2.x associated with costs?
As long as you have a maintenance contract for your explosives stock book, you will receive the new version 2.x free of charge as part of your maintenance contract. You can install the new version yourself. We will be happy to send you the relevant migration instructions on request on request. If you need help with the installation, we can do this for you online. However, this is subject to a charge and will be billed on a time and material basis. Give us a call and we can clarify and discuss all the details with you directly.
How can I upgrade from version 1.x to version 2.x?
You can upgrade to the new version 2.x yourself. We have created detailed migration instructions for this, which we will be happy to provide on request. Please send us a short request via our support form to.
